Step-by-step guide to win-win negotiating every day

Negotiation is an interactive process between people who have differing opinions or who want something from each other. This book shows that to be successful at negotiating all must work together as partners to solve a problem. It shows that the art of active listening makes sure everyone involved has a clear understanding of what is being said. It also shows successful negotiations are win-win situations where everyone gets a fair portion of what they want and that no one side gets all.