interpersonal confrontation

"Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces ... [This book] offers the tools for improving relationships in the workplace and in life and for resolving all these problems"--Provided by publisher.

Explains how arguments and quarrels can lead to fights and how to avoid or deflect conflict in interpersonal relations.

Reveals the skills needed to effectively deal with tough issues and resolve conflict in every aspect of life.