Blanchard, Kenneth H

Presents a fictional story that offers three management techniques updated for the twenty-first century and featuring new ways for organizations to adapt and prosper.

Presents a practical guide for learning more effectively and actually putting that knowledge into use.

Explores how the use of animal training techniques can increase a person's effectiveness at work and at home.

Uses parables to explain how managers can improve customer service, define their company's vision, learn what their customers really want, create effective systems, and implement the Raving Fan Service.

Uses a question-and-answer format to examine and explain the three keys to empowerment: sharing information with everyone, creating autonomy through boundaries, and replacing the hierarchy with teams.

Describes a three-phase program managers may use to boost employee morale and increase productivity through the story of plant manager Peggy Sinclair who was taught the Gung Ho principles by her friend and co-worker Andy Longclaw.

Describes three management techniques and how to apply them.