mediation

Examines several obstacles to conflict resolution and explains to professional mediators how to take risks to facilitate fundamental changes in the parties involved, discussing such topics as fear, apathy, dishonesty, desire for revenge, spirituality, forgiveness, fascism, and conflict resolution systems design and the United Nations.

Explains the principles of peer mediation and advises on how to participate in or start such a program as a way to manage conflict and resolve problems.

Describes the problem-solving skills needed to bring about non-violent resolutions to conflict, explains how to use those skills to settle disputes, and discusses the importance of peer mediation programs.

Contains a guide to pursuing a career in mediation, and includes practical advice on what mediators do, where to get training and certification, and sample rules and standards of conduct. Includes appendix and index.