Problem-solving / Mackall, Dandi Daley

Discusses the difference between scientific and creative problem-solving techniques and describes a five-step problem-solving process that can be applied to almost any situation. Includes case studies, practice exercises, and additional resources.

Discusses the importance of problem-solving skills in the workplace, and identifies a five-step problem-solving process that involves identifying and defining the problem, setting goals and objectives, generating solutions, making a plan of action, and following through.