interpersonal communication

"Who Gets Believed? is a groundbreaking book about persuasion and performance that asks unsettling questions about lies, truths, and the difference between being believed and being dismissed in situations spanning asylum interviews, emergency rooms, consulting jobs, and family life"--.

Explains the importance of listening respectfully to others even when we don't see eye to eye with them.

"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--.

Nimbus the pegasus wonders why she cannot be sunny all the time like everyone else, but when she introduces her friend Kelp to her cloud, she finds the unicorn is a very good listener.

Establishing professional relationships is an important part of building a career. With this enlightening resource, readers will be ready to wow their boss and peers with their commitment to teamwork. This insightful read will clearly explain how to communicate in an effective manner, all while being assertive, influential, and cooperative. Readers will find step-by-step guides on how to negotiate and how to handle conflict in a professional, respectful, and direct manner. Teens will be empowered to speak up at work, make friends, and take their career to the next level.

"Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces ... [This book] offers the tools for improving relationships in the workplace and in life and for resolving all these problems"--Provided by publisher.

When Anders the hare insists that nothing is wrong, Jeff the bear gets his friend to share what is bothering him by giving him space while still being supportive.

"When you think you have the answers, you need to be asking a lot more questions-and embracing fearless curiosity. In this timely, personal guide, journalist M?nica Guzm?n shows why curiosity is our best policy and how you can put it to work for you immediately, sharing practical tips from the trenches of the social, political, and cultural divides"--.

Dylan Marron's work has racked up millions of views and worldwide support. From his acclaimed Every Single Word video series highlighting the lack of diversity in Hollywood to his web series Sitting in Bathrooms with Trans People, Marron has explored some of today's biggest social issues. Yet, according to some strangers on the internet, Marron is a "moron," a "beta male," and a "talentless hack.".

"Combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture"--Amazon.