Louder than words

High school senior Emily Smucker, who is prone to illnesses due to a weak immune system, describes her symptoms and how, after a series of tests and misdiagnoses, she learns she is infected with the West Nile virus.

Marni Bates, who suffers from a stress-related disorder called trichotillomania, describes how she discovered the source of her frustration that lead her to want to pull out all her hair, hide her impulse from others, and being confronted about it by others.