Uses parables to explain how managers can improve customer service, define their company's vision, learn what their customers really want, create effective systems, and implement the Raving Fan Service.
real-life stories to help you transform your workplace and your life
Lundin, Stephen C.
2002
A collection of real-life stories about businesses who boosted morale and improved production by implementing the principles outlined in the international bestseller "Fish!".
a remarkable way to boost morale and improve results
Lundin, Stephen C.
2000
A guide to improving the atmosphere at work, given in the format of a novel: a fictional manager learns how to improve her co-workers' morale and production by following the lead of the remarkably energetic Pike Place Fish market in Seattle.
Introduces the position of customer service representative, including educational requirements, training, duties, salary, employment outlook, and possible future positions.
