customer services

Type: 
Topical Term
Subfield: 
a
Alias: 
customer services

The innovator's dilemma

when new technologies cause great firms to fail
2016
Discusses how properly utilizing technology and making smart business decisions can still cause a company to lose their market leadership, describing patterns of innovation from a variety of industries, and explaining why it can sometimes be better to invest in lower-performing products.

What customers really want

how to bridge the gap between what your organization offers and what your clients crave
2005
Cover image of What customers really want

Customer once, client forever

12 tools for building lifetime business relationships
What are you doing to turn your customers into clients for life?.

High tech, high touch

library customer service through technology
2003

The daily you

how the new advertising industry is defining your identity and your worth
2011
"The Internet is often hyped as a means to enhanced consumer power: a hypercustomized media world where individuals exercise unprecedented control over what they see and do. That is the scenario media guru Nicholas Negroponte predicted in the 1990s, with his hypothetical online newspaper The Daily Me - and it is one we experience now in daily ways. But, as media expert Joseph Turow shows, the customized media environment we inhabit today reflects diminished consumer power. Not only ads and discounts but even news and entertainment are being customized by newly powerful media agencies on the basis of data we don't know they are collecting and individualized profiles we don't know we have. Little is known about this new industry: how is this data being collected and analyzed? And how are our profiles created and used? How do you know if you have been identified as a "target" or "waste" or placed in one of the industry's finer-grained marketing niches? Are you, for example, a Socially Liberal Organic Eater, a Diabetic Individual in the Household, or Single City Struggler? And, if so, how does that affect what you see and do online? Drawing on groundbreaking research, including interviews with industry insiders, this important book shows how advertisers have come to wield such power over individuals and media outlets -and what can be done to stop it"--.

Fish!

a remarkable way to boost morale and improve results
2001
A guide to improving the atmosphere at work, given in the format of a novel: a fictional manager learns how to improve her co-workers' morale and production by following the lead of the remarkably energetic Pike Place Fish market in Seattle.

1,001 things they won't tell you

an insider's guide to spending, saving, and living wisely
2009
Offers insider knowledge and tips for consumers on one hundred businesses, professions, and institutions including insurance agencies, real estate brokers, funeral directors, home builders, dentists, financial planners, plumbers, and personal trainers.

Beans

four principles for running a business in good times or bad : a business fable taken from real life
2003
Illustrates four principles for running a successful business of any size through the story of a day in the life of a fictional small coffee company in Seattle.

Raving fans

a revolutionary approach to customer service
1993
Uses parables to explain how managers can improve customer service, define their company's vision, learn what their customers really want, create effective systems, and implement the Raving Fan Service.

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