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Raving fans / Blanchard, Kenneth H
Author:
Blanchard, Kenneth H
ISBN13:
9780688123161
Compare Title:
ravingfansarevolutionaryapproachtocustomerservice
Call Number:
658.8
Raving fans
a revolutionary approach to customer service
Blanchard, Kenneth H
1993
Uses parables to explain how managers can improve customer service, define their company's vision, learn what their customers really want, create effective systems, and implement the Raving Fan Service.
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