commercial correspondence

A guide to the proper forms of address to be used for government officials of the United States, royalty, religious leaders, members of the United States armed forces, as well as professionals, academics, and other private citizens.

Presents a comprehensive guide to improving business communication and includes information on E-mail and e-marketing and writing result-oriented letters for credit and collections, employment, and customer relations, as well as advice on grammar and proper forms of address.

A guide to writing business letters and other kinds of business writing, discussing the writing steps you need to follow, and the importance of rewriting and proofreading.

Discusses the importance of good communication skills in the workplace, explaining how to write and speak with confidence, and looking at other areas of effective communication.

The essential guide to written communication for people in business, government, and the professions--t.p.