commercial correspondence

A collection of 981 model letters appropriate for a wide variety of business or personal occasions, including thank-you and appreciation, collection and warnings, making tributes, asking for a job interview, and others; organized by name, category, and topic.

Presents step-by-step guidance for letter writing, covering writing, organization and revision, formats, stationery, and ways of addressing different people; and provides hundreds of model letters, including social, consumer action, civic concern, employment, and children's letters.

Provides guidance for writing business documents including letters, resumes, E-mails, reports, proposals, and memos, and also covers appropriate forms of delivery for particular documents, including fax and the various types of mail.

Discusses the importance of good communication skills in the workplace, explaining how to write and speak with confidence, and looking at other areas of effective communication.

A guide to better workplace writing that provides fifty easy-to-follow rules and models for effective communication, proper spelling and grammar, clear, concise writing, and better first impressions.

Discusses communication skills needed in the workplace, including writing concise reports, public speaking, and communicating in meetings and other company settings.

A correspondence guide with sample formats for letters, memos, cards, and 275 model messages.