public libraries

Discusses customer service principles as they apply to young adult library services and suggests specific strategies that can be used to provide young adult library users with world-class customer service.

Explores partnership opportunities for schools and public libraries, and provides advice on connecting and collaborating to improve youth programs.

Analyzes eight book-banning incidents from 1976-1992, ranks 50 most frequently challenged books in the 1990s, and traces First Amendment cases in libraries.

The features and functions of a public library are described in simple text for emerging readers and speakers of the English language, with vivid supporting photographic illustrations.

Describes libraries, the functions that they perform, and the role these institutions play in the community.

Tells the story of Dewey Readmore Books, the resident cat at Spencer Public Library in Spencer, Iowa, who was found in the book return in December 1988, adopted by the library staff, and immediately became a loving member of the community.

Presents a survey of eleven major book banning incidents, a look at laws regarding bookbanning, interviews with the authors of banned books, and an annotated listing of the fifty most challenged books from 1996 through 2000.

Based on the real story of Texas librarian RoseAleta Laurell who demonstrated the importance of libraries--and librarians!.

Simple text and photographs describe what librarians do. Concludes with a question and answer section.