"Explains how businesses can better connect with their customers through the use of a simplified brand message, one that fosters ease of understanding on websites, in brochures, and on social media"--Provided by publisher.
Chronicles the history of the Edsel car, discussing how it was planned, created, produced, and marketed, and explaining how it became one of the worst marketing disasters in history.
turning ordinary products into extraordinary experiences
LaSalle, Diana
2003
Explains how companies can change their business focus to how enjoyable an experience they can give customers, discussing the many different kinds of physical, emotional, intellectual, and spiritual value that products and services can provide.